Legal & Policy

Karkiya Terms and Conditions

These terms govern your use of the karkiya platform. We've written them in plain language so you actually understand what you're agreeing to — not just a wall of legal text designed to confuse. Please read through before creating your account.

Last Updated: January 2025 18+ Only Licensed Platform
Quick Summary
  • You must be 18 or older to use karkiya
  • One account per person — no exceptions
  • Bonus terms are stated clearly before you claim
  • Withdrawals processed within 24 hours
  • Responsible gaming tools available at all times

The Six Core Areas of Our Terms

karkiya's terms and conditions cover six main areas. Here's a plain-language overview of each before you read the full details below.

Account Registration

You must be 18 or older, provide accurate personal information, and maintain only one account on karkiya. Duplicate accounts are closed and balances may be forfeited. Verification is required before withdrawals are processed.

Deposits & Withdrawals

Deposits are processed instantly through supported payment methods. Withdrawals are handled within 24 hours once verification is complete. karkiya does not charge fees on standard transactions. Minimum and maximum limits apply per method.

Bonuses & Promotions

All bonus offers on karkiya come with clearly stated wagering requirements before you claim them. Bonus terms are never changed retroactively. Abuse of bonus offers — including multi-accounting or coordinated play — results in account closure.

Game Rules & Fair Play

All games on karkiya use certified RNG technology. Published RTP figures are independently audited. Any attempt to exploit software bugs, use automated tools, or manipulate game outcomes is a breach of these terms and results in immediate account suspension.

Account Security

You are responsible for keeping your karkiya login credentials secure. Do not share your password with anyone. karkiya will never ask for your password via email or chat. If you suspect unauthorised access, contact support immediately and your account will be secured.

Responsible Gaming

karkiya provides deposit limits, session reminders, cooling-off periods, and self-exclusion tools accessible directly from your account dashboard. These tools are available at all times. karkiya reserves the right to impose limits on accounts showing signs of problem gambling.

Please read carefully. By creating an account or using any part of the karkiya platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree, please do not use the platform.

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and karkiya ("karkiya", "we", "us", "the platform"). By accessing, registering on, or using any part of the karkiya website or mobile application, you confirm that you have read these Terms in full and agree to be bound by them.

These Terms apply to all users of the karkiya platform, including visitors who browse without registering. If you are using karkiya on behalf of another person, you confirm that you have the authority to bind that person to these Terms and that they meet all eligibility requirements set out in Section 2.

karkiya reserves the right to update these Terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Continued use of the platform after changes are published constitutes acceptance of the revised Terms.

2 Eligibility & Registration

To create an account and use karkiya, you must meet all of the following requirements:

  • You must be at least 18 years of age. karkiya does not permit minors to register or play under any circumstances.
  • You must be accessing the platform from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to verify that using karkiya is lawful in your location.
  • You must provide accurate, complete, and current personal information during registration, including your full legal name, date of birth, address, and contact details.
  • You must not be a current employee, contractor, or immediate family member of a karkiya employee.
  • You must not have been previously excluded or banned from the karkiya platform.

karkiya reserves the right to request identity verification documents at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure. Verification is always required before a player's first withdrawal is processed.

Age Verification: karkiya takes underage gambling seriously. If there is any reason to suspect a player is under 18, the account will be suspended immediately pending verification. Any winnings accumulated during this period will be withheld until age is confirmed.

3 Account Management

Each player is permitted to hold one account only on karkiya. Opening multiple accounts — whether under the same name, different names, or using different payment methods — is a breach of these Terms. karkiya uses automated and manual checks to detect duplicate accounts. Where duplicate accounts are identified, all accounts will be closed and any balances may be forfeited.

You are solely responsible for all activity that occurs under your karkiya account. This includes all bets placed, deposits made, and withdrawals requested. You must keep your login credentials — username and password — confidential at all times. karkiya will never ask you to share your password via email, live chat, or any other channel.

If you believe your account has been accessed without your authorisation, contact karkiya support immediately via live chat or email at [email protected]. The support team will secure your account and investigate the incident promptly.

  • Accounts that have been inactive for 12 consecutive months may be classified as dormant. karkiya will notify you before any dormancy fees are applied.
  • You may request account closure at any time by contacting support. Any remaining balance will be returned to your verified payment method.
  • karkiya reserves the right to close or suspend any account that is found to be in breach of these Terms, without prior notice in cases of suspected fraud or abuse.

4 Deposits & Withdrawals

karkiya supports a range of deposit and withdrawal methods suited to players in Bangladesh and across South Asia. All supported payment methods are listed in the cashier section of your account. The available methods, minimum and maximum transaction limits, and processing times are subject to change and will be updated in the cashier accordingly.

Deposits:

  • Deposits are processed instantly in most cases. If a deposit does not appear in your account within 30 minutes, contact support with your transaction reference.
  • karkiya does not charge fees on deposits. However, your payment provider may apply their own charges — check with your provider before depositing.
  • Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of transaction.
  • Deposits must be made from a payment method registered in your own name. Third-party deposits are not accepted and will be returned.

Withdrawals:

  • Withdrawals are processed within 24 hours of the request being submitted, provided your account is fully verified and no bonus wagering requirements are outstanding.
  • Withdrawals are paid to the same method used for the most recent deposit, where possible. This is a standard anti-money laundering requirement.
  • karkiya does not charge fees on standard withdrawals. Minimum and maximum withdrawal limits apply per method and are shown in the cashier.
  • karkiya reserves the right to request additional verification documents before processing large withdrawals. This is a regulatory requirement and is not a reflection on the legitimacy of your winnings.

Important: Funds in your karkiya account are held in segregated accounts, separate from karkiya's operational finances. Your balance is protected even in the unlikely event of financial difficulty on the platform's part.

5 Bonuses & Promotions

karkiya offers bonuses and promotional offers to both new and existing players from time to time. All bonus offers are subject to specific terms and conditions that are stated clearly on the promotion page before you choose to claim. karkiya does not change the terms of an active bonus after it has been claimed.

  • Wagering requirements specify how many times a bonus amount must be wagered before it can be withdrawn as cash. The wagering requirement for each offer is stated on the promotion page.
  • Bonuses are credited to your bonus balance and are separate from your real-money balance. Wagering requirements must be met before bonus funds convert to withdrawable cash.
  • Not all games contribute equally to wagering requirements. Contribution percentages are listed in the bonus terms for each offer.
  • Bonuses have an expiry period. If wagering requirements are not met within the stated timeframe, the bonus and any associated winnings will be removed from your account.
  • karkiya reserves the right to withdraw any bonus offer at any time before it has been claimed. Once claimed, the terms in place at the time of claiming apply.

Any attempt to abuse bonus offers — including but not limited to opening multiple accounts to claim the same offer, coordinating play with other players to reduce risk, or using automated tools — is a breach of these Terms. karkiya will close accounts found to be engaged in bonus abuse and forfeit any associated balances.

6 Game Rules & Fair Play

All games available on karkiya are provided by certified game developers and use independently audited Random Number Generator (RNG) technology. The published Return to Player (RTP) figures for each game are based on real audit data and are updated regularly. karkiya does not modify game outcomes or RTP figures.

  • Each game on karkiya has its own set of rules, which are accessible from within the game interface. It is your responsibility to read and understand the rules of any game before placing real-money bets.
  • In the event of a technical fault during a game round — such as a disconnection or software error — the round will be resolved according to the game provider's standard procedure. karkiya's support team can assist with any disputes arising from technical issues.
  • Bets placed and confirmed cannot be cancelled. Once a game round has started, the outcome is determined by the RNG and cannot be reversed except in cases of verified technical error.
  • karkiya reserves the right to void bets placed on games that were displaying incorrect odds, RTP figures, or game parameters due to a technical error.

7 Prohibited Conduct

The following activities are strictly prohibited on the karkiya platform and will result in immediate account suspension and potential legal action:

  • Using automated software, bots, scripts, or any other tool to interact with karkiya games or systems without human input
  • Exploiting software bugs, glitches, or errors to gain an unfair advantage — any winnings obtained this way will be voided
  • Attempting to hack, reverse-engineer, or interfere with karkiya's platform, servers, or security systems
  • Using the platform for money laundering, fraud, or any other illegal financial activity
  • Providing false identity information or impersonating another person
  • Opening multiple accounts or assisting others in doing so to circumvent account restrictions or claim multiple bonuses
  • Harassing, threatening, or abusing karkiya staff or other players via any communication channel
  • Colluding with other players to manipulate game outcomes in live dealer or multiplayer games

Zero Tolerance: karkiya operates a zero-tolerance policy on fraud and cheating. Accounts found in breach of this section will be permanently closed, balances forfeited, and relevant information may be shared with regulatory authorities and other licensed operators.

8 Intellectual Property

All content on the karkiya platform — including but not limited to the website design, logos, graphics, game interfaces, text, and software — is the intellectual property of karkiya or its licensed content providers. You may not copy, reproduce, distribute, or create derivative works from any karkiya content without prior written permission.

The karkiya name, logo, and brand identity are registered trademarks. Unauthorised use of karkiya's trademarks — including in domain names, social media handles, or promotional materials — is prohibited and may result in legal action.

9 Limitation of Liability

karkiya provides the platform on an "as is" basis. While we make every effort to ensure the platform is available, accurate, and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors at all times.

  • karkiya is not liable for losses arising from platform downtime, technical errors, or interruptions to internet connectivity beyond our control.
  • karkiya is not responsible for any losses resulting from your failure to keep your account credentials secure.
  • karkiya's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the claim.
  • Nothing in these Terms limits karkiya's liability for fraud, gross negligence, or any liability that cannot be excluded by law.

10 Responsible Gaming

karkiya is committed to promoting responsible gaming and providing tools that help players stay in control of their activity on the platform. The following tools are available to all registered players directly from the account dashboard — no need to contact support to activate them:

  • Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
  • Session Time Reminders: Set reminders that notify you when you have been playing for a specified period of time.
  • Cooling-Off Period: Take a break from the platform for a defined period — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in or place bets.
  • Self-Exclusion: Permanently exclude yourself from karkiya. Self-exclusion is irreversible for a minimum period of 6 months. After the minimum period, reinstatement requires a formal request and a 7-day waiting period.

If you are concerned about your gambling habits, or those of someone you know, please visit the Responsible Gaming page for further information and support resources. karkiya's support team is trained to assist players who may be experiencing difficulties related to gambling.

11 Account Closure

You may close your karkiya account at any time by contacting support via live chat or email. Any verified balance remaining in your account at the time of closure will be returned to your registered payment method within 5 business days.

karkiya reserves the right to close or suspend any account at any time, with or without notice, in the following circumstances:

  • Breach of any provision of these Terms and Conditions
  • Suspected fraud, money laundering, or other illegal activity
  • Failure to complete identity verification within a reasonable timeframe
  • Provision of false or misleading information during registration or verification
  • Regulatory requirement or instruction from a licensing authority

Where an account is closed due to a breach of these Terms, karkiya reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in full.

12 Changes to Terms

karkiya may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via email and display a notice on the platform before the changes take effect. The updated Terms will be published on this page with a revised "Last Updated" date.

If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account. Continued use of karkiya after the effective date of any changes constitutes your acceptance of the revised Terms.

13 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which karkiya holds its gaming licence. Any disputes arising from or in connection with these Terms that cannot be resolved through karkiya's internal complaints process will be referred to the relevant regulatory authority or an independent dispute resolution body as specified in karkiya's licensing conditions.

karkiya's internal complaints process is the first step for any dispute. To raise a complaint, contact support at [email protected] with full details of the issue. karkiya commits to acknowledging all complaints within 24 hours and providing a full response within 5 business days.

14 Contact Us

If you have any questions about these Terms and Conditions, or about your rights and obligations as a karkiya player, please get in touch with the support team:

  • Email: [email protected]
  • Live Chat: Available 24/7 from the karkiya website and app
  • Response Time: Most queries are resolved within the first contact. Complex issues are resolved within 5 business days.

For questions specifically about responsible gaming, deposit limits, or self-exclusion, visit the Responsible Gaming page or contact support directly. The team is trained to handle these conversations with care and without judgement.

Understood the Terms? Start Playing on Karkiya

Now that you know the rules, creating your karkiya account takes less than two minutes. Fair games, fast payouts, and 24/7 support — all backed by the terms you just read.

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