Data & Privacy

Karkiya Privacy Policy

Your personal data belongs to you. This policy explains exactly what karkiya collects, why we collect it, how it's stored, and what rights you have over it. No vague language, no hidden clauses — just a straight explanation of how your privacy is handled on this platform.

Last Updated: January 2025 SSL Encrypted GDPR Aligned
Key Points at a Glance
  • We never sell your personal data to third parties
  • Data is used only for account management and compliance
  • You can request access, correction, or deletion at any time
  • All data is stored with SSL encryption and access controls
  • Cookies can be managed through your browser settings

Six Ways Karkiya Keeps Your Data Safe

Privacy on karkiya isn't just a legal requirement — it's something the platform is built around. Here's a plain-language summary of the protections in place for every player.

End-to-End Encryption

Every page on karkiya is served over HTTPS with SSL encryption. All data transmitted between your device and karkiya's servers — including login credentials, payment details, and personal information — is encrypted in transit and cannot be intercepted by third parties.

No Data Selling — Ever

karkiya does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only for the purposes described in this privacy policy — account management, verification, regulatory compliance, and platform improvement.

Minimal Data Collection

karkiya collects only the data that is genuinely necessary to operate your account and meet regulatory requirements. We don't collect data speculatively or build profiles beyond what's needed to provide you with a safe, personalised gaming experience on the platform.

Strict Access Controls

Access to player data within karkiya is restricted on a need-to-know basis. Only staff members who require access to perform their specific role can view personal data. All internal access is logged and audited regularly to detect and prevent unauthorised access.

Your Rights, Your Control

You have the right to access, correct, or request deletion of your personal data at any time. You can also object to certain types of processing or request that your data be transferred to another service. karkiya responds to all data requests within 30 days.

Transparent Cookie Use

karkiya uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. We don't use third-party advertising cookies. You can manage or disable cookies at any time through your browser settings without affecting your ability to use karkiya.

Your privacy matters. By using the karkiya platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, contact us at [email protected] at any time.

1 Who We Are

karkiya ("we", "us", "the platform") operates the online gaming website at karkiya.io and any associated mobile applications. karkiya acts as the data controller for all personal data collected through the platform. This means we determine the purposes and means by which your personal data is processed.

This Privacy Policy applies to all users of the karkiya platform, including registered players, visitors who browse without registering, and anyone who contacts karkiya's support team. It covers all personal data collected through the website, mobile app, live chat, and email communications.

If you have questions about this policy or about how karkiya handles your personal data, you can reach the data protection team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Data We Collect

karkiya collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Below is a breakdown of the categories of data we collect and why each category is needed.

Data Category Examples Why It's Collected
Identity Data Full name, date of birth, nationality Account registration and age verification
Contact Data Email address, phone number, postal address Account communications and support
Verification Data Government ID, proof of address, selfie KYC compliance and fraud prevention
Financial Data Payment method details, transaction history Processing deposits, withdrawals, and AML compliance
Technical Data IP address, device type, browser, OS Security monitoring and platform optimisation
Usage Data Games played, session duration, bet history Responsible gaming monitoring and personalisation
Communications Data Support chat logs, emails Resolving queries and quality assurance

karkiya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have provided explicit consent.

3 How We Use Your Data

karkiya uses your personal data only for the purposes described in this policy. We do not use your data for purposes that are incompatible with the reason it was originally collected. The main ways karkiya uses your personal data are:

  • Account creation and management: Setting up and maintaining your karkiya account, verifying your identity, and managing your preferences and settings.
  • Processing transactions: Handling deposits, withdrawals, and bonus credits securely and accurately.
  • Regulatory compliance: Meeting our obligations under anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and gaming licence conditions.
  • Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, and abuse of the platform.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying responsible gaming tools where appropriate.
  • Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
  • Platform improvement: Analysing aggregated, anonymised usage data to improve the karkiya platform, fix bugs, and develop new features.
  • Marketing communications: Sending you promotional offers and updates about karkiya — only if you have opted in to receive them. You can opt out at any time.

Marketing opt-out: If you no longer wish to receive promotional emails from karkiya, click the unsubscribe link in any marketing email or contact support at [email protected]. Opting out of marketing does not affect transactional communications related to your account.

4 Legal Basis for Processing

karkiya processes your personal data on one or more of the following legal bases, depending on the type of data and the purpose of processing:

  • Contract performance: Processing that is necessary to provide you with the karkiya service — including account management, transaction processing, and customer support.
  • Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and gaming licence requirements.
  • Legitimate interests: Processing carried out for karkiya's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent, such as receiving marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

karkiya does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment processors: To process deposits and withdrawals, karkiya shares necessary financial data with licensed payment service providers. These providers are contractually bound to handle your data securely and only for the purpose of processing your transaction.
  • Identity verification providers: To meet KYC requirements, karkiya uses third-party identity verification services. These providers process your verification documents under strict data processing agreements.
  • Game providers: Game software providers may receive technical data (such as session identifiers) necessary to deliver their games on the karkiya platform. They do not receive your personal identity or financial data.
  • Regulatory authorities: karkiya may be required to share data with gaming regulators, financial intelligence units, or law enforcement agencies in response to lawful requests or as required by our licence conditions.
  • Fraud prevention networks: karkiya participates in industry fraud prevention initiatives and may share data with other licensed operators where there is a legitimate reason to do so, such as identifying multi-accounting or coordinated fraud.

No third-party advertising: karkiya does not share your personal data with advertising networks, data brokers, or social media platforms for targeting or profiling purposes. Your data is never used to serve you ads on other websites or apps.

6 Cookies & Tracking

karkiya uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies used:

Cookie Type Purpose Can Be Disabled?
Essential Keep you logged in, maintain session security, enable core platform functions No — required for the platform to work
Functional Remember your language, display preferences, and game settings Yes — disabling may affect your experience
Analytics Understand how players navigate the platform to improve usability Yes — data is anonymised and aggregated

karkiya does not use third-party advertising cookies or allow ad networks to place cookies on the platform. You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies — refer to your browser's help documentation for instructions. Note that disabling essential cookies will prevent you from logging in to your karkiya account.

7 Data Retention

karkiya retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

  • Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by AML regulations.
  • Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
  • Verification documents: Retained for the duration of your account and for 5 years after closure. Copies are stored securely and access is restricted.
  • Support communications: Retained for 3 years from the date of the last communication, for quality assurance and dispute resolution purposes.
  • Marketing preferences: Retained until you withdraw consent or request deletion.

When data is no longer required, karkiya securely deletes or anonymises it so that it can no longer be linked to you as an individual. If you request deletion of your data before the end of the applicable retention period, karkiya will explain which data must be retained for legal reasons and which can be deleted immediately.

8 Data Security

karkiya takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure:

  • All data transmitted between your device and karkiya's servers is encrypted using TLS (Transport Layer Security).
  • Sensitive data stored on karkiya's servers — including payment details and verification documents — is encrypted at rest using industry-standard encryption.
  • Access to personal data within karkiya is restricted to authorised personnel on a need-to-know basis. All access is logged and audited.
  • karkiya's systems are monitored continuously for suspicious activity, and security patches are applied promptly when vulnerabilities are identified.
  • Third-party service providers who process data on karkiya's behalf are required to maintain equivalent security standards under contractual data processing agreements.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect that your karkiya account has been compromised, contact support immediately at [email protected].

Data breach notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, karkiya will notify affected players and the relevant regulatory authority within the timeframe required by applicable law.

9 Your Rights

As a karkiya player, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your request. karkiya will respond within 30 days.

Right of Access

Request a copy of all personal data karkiya holds about you, along with information about how it is used.

Right to Rectification

Request correction of any inaccurate or incomplete personal data held in your karkiya account.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.

Right to Object

Object to processing of your data based on legitimate interests, including direct marketing communications from karkiya.

Right to Restriction

Request that karkiya restricts processing of your data while a dispute about its accuracy or lawfulness is being resolved.

Right to Portability

Request a copy of your data in a structured, machine-readable format so it can be transferred to another service provider.

10 Children's Privacy

karkiya is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the karkiya platform or provide any personal data to us.

If karkiya becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on karkiya, please contact [email protected] immediately so the matter can be investigated and resolved promptly.

11 International Transfers

karkiya may transfer your personal data to servers or service providers located outside your country of residence. Where such transfers occur, karkiya ensures that appropriate safeguards are in place to protect your data to the same standard as required in your home jurisdiction.

Safeguards used for international data transfers include standard contractual clauses approved by relevant data protection authorities, and transfers only to countries or organisations that provide an adequate level of data protection. If you would like more information about the specific safeguards in place for any international transfer of your data, contact [email protected].

12 Policy Changes

karkiya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email and display a notice on the platform before the changes take effect.

The updated policy will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how karkiya protects your personal data. Continued use of the platform after the effective date of any changes constitutes your acknowledgement of the updated policy.

13 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way karkiya handles your personal data, please get in touch:

  • Email: [email protected]
  • Live Chat: Available 24/7 from the karkiya website and mobile app
  • Response Time: Privacy-related requests are acknowledged within 5 business days and resolved within 30 days

If you are not satisfied with karkiya's response to a privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. karkiya will cooperate fully with any regulatory investigation into our data practices.

Identity verification for data requests: To protect your privacy, karkiya will verify your identity before processing any data access, correction, or deletion request. This ensures that your personal data is never disclosed to or deleted by an unauthorised third party.

Your Data Is Safe. Now Start Playing on Karkiya

karkiya is built on trust — fair games, fast payouts, and a platform that takes your privacy as seriously as your winnings. Create your account in under two minutes and play with confidence.

SSL Encrypted Data Protected 24/7 Support Mobile App